At the core of Mach12 is a team of veteran consultants who have collectively amassed over 100+ years of implementation experience. Mach12 consultants were amongst the first to deliver successful SAP C/4HANA and CRM projects in Southeast Asia, East Asia and Australia.
Our sole focus on customer experience consultancy, backed by technical expertise in the implementation and integration of SAP C/4HANA ensures that you get quality advisory ranging from processes re-engineering to solving complex systems integration.
We live and breathe Customer Experience
BASELINING
CRM IMPLEMENTATION
CRM SUPPORT
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Design
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Build
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Testing
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Cutover Planning
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Solution Architecture
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Incident Management
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Problem Management
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Change Management
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Release Management
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Upgrade Advisory
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Man-Day Drawdown Packs
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Multilingual Support - 24x7
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Business Process Assessment
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Customer Experience Gap Analysis
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Marketing, Sales, Service cross functional process design
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Data Dictionary definition
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Internal Collaboration Frameworks
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Cloud Readiness Audit
Be it a small implementation for a few users or a large regional one we have done it before. You can be assured that we will be with you every step of the way.
Great customer experiences more often than not demand data and/or cohesive processes that span multiple systems. To that end, we are equipped with the knowledge to take on even the most complex integration requirements to ERP systems, including but not limited to SAP ERP and SAP S/4HANA.
